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Responsible Gambling

At Degencity Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Last updated: June 2026

Our Commitment

Degencity Casino takes responsible gambling seriously. We actively promote safe gaming practices and comply with applicable regulations governing online gambling in New Zealand. Our team is trained to identify signs of problem gambling and to assist players who may need help.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Find it difficult to stop or cut back on gambling
  • Gamble to escape stress, anxiety, or depression
  • Lie to family or friends about how much you gamble
  • Borrow money or sell possessions to fund gambling
  • Feel restless or irritable when trying to reduce gambling
  • Chase losses by continuing to gamble after losing money
  • Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and to seek professional support.

Responsible Gambling Tools

Degencity Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit into your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period.

Loss Limits

Restrict the maximum amount you can lose within a defined time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching, and your session will end automatically when the limit is reached.

Reality Checks

Enable periodic reminders that display how long you have been playing and how much you have spent during your current session. These pop-up notifications help you stay aware of your gambling activity.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Degencity Casino for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected].

Protecting Minors

Degencity Casino strictly prohibits gambling by persons under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor is attempting to use our platform, we will immediately suspend the account and conduct a full investigation.

We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

Gambling Blocking Software

If you want to block access to online gambling websites across all your devices, we recommend using dedicated blocking software:

  • Gamban — blocks thousands of gambling websites and apps across all your devices
  • BetFilter — comprehensive gambling blocking software
  • GamBlock — blocks gambling content on desktop and mobile

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (free, available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available 24 hours a day, 7 days a week for anyone affected by gambling harm.

Lifeline New Zealand

Provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems.

Ministry of Health — Gambling Harm

The New Zealand Ministry of Health provides information and resources on gambling harm prevention and treatment services.

Tips for Gambling Responsibly

  • Set a budget before you start and stick to it
  • Only gamble with money you can afford to lose
  • Treat gambling as entertainment, not as a source of income
  • Take regular breaks and do not gamble for extended periods
  • Do not gamble when you are upset, stressed, or under the influence of alcohol
  • Balance gambling with other leisure activities
  • Never chase your losses
  • Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

If you have any questions about responsible gambling, need help activating any of our player protection tools, or wish to discuss your account, please contact our dedicated support team:

We are here to help. Your wellbeing is our priority.

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