Privacy Policy for Degencity Casino

Effective Date: August 1, 2026

Welcome to Degencity Casino. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services in New Zealand. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of personal information:

Identity Information: Name, date of birth, gender.
Contact Information: Email address, phone number, postal address.
Account Information: Username, password, account preferences.
Payment Information: Credit/debit card details, bank account information, transaction history.
Technical Data: IP address, browser type, device information, operating system, and other usage data.
Location Data: Approximate location based on IP address or other technologies.
Communication Data: Correspondence with our customer support or marketing communications.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide, operate, and maintain our casino services.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering and age verification.
To process payments and manage transactions.
To communicate with you regarding your account, promotions, updates, and support.
To improve our website, services, and user experience.
To detect, prevent, and address fraud, security issues, or other illegal activities.
To comply with applicable laws and regulations in New Zealand.

3. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business, such as payment processors, identity verification services, and IT providers.
Regulatory authorities and law enforcement agencies as required by law or to protect our rights.
Affiliated companies within our corporate group.

All third parties we share your information with are required to protect your data in accordance with this Privacy Policy and applicable laws.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and contractual restrictions.
Withdraw consent where processing is based on your consent.
Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise your rights, please contact us at the details below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings.

8. International Transfers

Your information may be transferred to and processed in countries outside New Zealand, including countries that may not have the same level of data protection laws. We will ensure appropriate safeguards are in place to protect your data.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Phone: +64 9 123 4567
Address: Degencity Casino, 123 Casino Lane, Auckland 1010, New Zealand

For more information on privacy rights in New Zealand, you may visit the Office of the Privacy Commissioner.